What are the key features of Real Space CRM & Leads Management System:

Integrated with Real Space PMS:

Fully automated synchronization with your PMS (Rooms, Banquets, POS) for real-time updates.
Automatic room & banquet blocking directly from the Leads Module based on guest inquiries or tentative reservations.

Automated Guest Communication:

Schedule and automate emails, WhatsApp, and SMS messages to nurture leads effectively.
Stay engaged with potential leads with preset reminder schedules to convert inquiries into confirmed bookings efficiently.

Room & Banquet Reservation Automation:

Streamlined management of room and banquet inquiries and reservations, eliminating manual errors and overbookings.
Real-time inventory updates ensure accuracy across your operations.

Automated Payment Collection:

Send secure payment links to guests directly through email, WhatsApp.
Enhance conversion rates with convenient and secure payment processing.

Auto-Expiration & Cancellation:

Automatically set expiry dates for tentative reservations.
Auto-cancel expired reservations, freeing inventory instantly for other potential bookings.

Integration with Google Ads & Other CRM Systems:

Leads Module is integrated with Google Ads to capture leads directly into the sales funnel.
Integrate with third-party CRM systems to synchronize leads and guest data effortlessly.

How can Real Space CRM & Leads Management System help hotel get higher profits & better efficiency:

Improved Efficiency:

Hotels can automate repetitive tasks, freeing your staff to focus on guest experience and proactive sales.

Higher Conversion Rates:

Hotels can optimize sales processes, improving response times, automated reminders hence leading to better booking confirmations.

Enhanced Guest Relationships:

System can provide personalized, timely communications to increase guest satisfaction and repeat bookings.

Integrated Hotel Operations:

Real Space All in One System can integrate all tasks of hotel seamlessly into a common technology system ensuring smooth workflow across departments.

How to manage guest communications & CRM using an integrated Hotel Management System? (link to CRM & leads system)

Guest communications are an extremely important part of strategy to engage and delight guests and ensure you can get repeat purchase from guests and get higher word of mouth awareness of the hotel. Messages should be sent to guests via email, SMS and instant messaging (like Whatsapp, instagram). Key hotel CRM touch points are as follows:

At Booking: details of stay, location of property, hotel phone, email, any pre checkin details / links
Before Checkin: directions to hotel, prerequisites for checkin, upselling possibilities (transporation, safari, spa, etc)
At Checkin: features of hotels, timings of restaurants / spa, menu of room service, minibar, and any upselling opportunities (restaurant, spa, safari)
At Checkout: link for review & feedback, and any loyalty details for next visit.

How can leads management system be used alongside a hotel Property Management System?

Managing leads can be a very difficult and manual process for hotels, especially those that do not confirm bookings immediately. This is particularly relevant for leisure hotels where the time from blocking a room is different the time of confirmation. It is important to have a good Leads Management System (CRM) to manage such bookings that is fully automated that can handle this requirement better. Key features include:

Block a room for a specified period of time (which gives time to guest as well as the travel agent / booker) to confirm.
Send an automated payment link to guest while the room is blocked, to give an option for guest to complete the payment.
If payment is not received before the expiry time, the link should be deactivated and the booking should be cancelled automatically in the hotel PMS, so that the room is released for anybody else to book.
Use Leads CRM module in other areas of hotel like Restaurants, Spa, Safari, etc.
Book multiple rooms & groups as part of a lead (combined booking) that can be blocked for specific period of time.

How to manage guest details in a property management software?

Guest details are an extremely important part of the property management system, as they are used by hotel to store guest details for regulation / government purpose, and also to track guest behaviour and remarketing / loyalty benefits to be provided to guests based on their frequent usage and value to the business.

Guests can typically enter their data in two ways:

Before Arrival to Hotel: Modern property management systems like Real Space should have the ability to send links to guest before arrival to enter their most common details, so that it can reduce checkin time. This is similar to airline web checkin process, where guest enters their relevant identity details and accepts terms and conditions so that the actual process of checkin is very smooth and quick.
During Arrival to Hotel: The Traditional way for a hotel to take guest details is during checkin when guest physically hands over all the details to the Front Office representative and signs any documents physically.

The key details required to be entered by hotel guests are as follows:

Guest Contact Details (name, phone, email, gender, date of birth)
Guest Identification (Address, Nationality, Passport Number, Identity number)
Photo IDs (passport copy, drivers license, or government license copy)
Travel details (purpose of visit, coming from, visiting to)
Signature on GRC (Guest Registration Card)